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Customer Support Policy

Customer support on any package or custom programming project is provided free via email for 30 days after delivery and installation of our software. Additional support and/or maintenance can be arranged. Any bugs found in a custom project within 30 days from installation will be fixed free of charge.

If you need support or assistance with the Shopping Cart or one of its modules, please email hassan@irata.com. Please include your customer number in the subject of this email. If you do not have a customer number, please go here to purchase support and receive a customer number. If you are using the cart through a web hosting company that has a site license of the Shopping Cart this does not entitle you to free support. If you need support on a program other than the Shopping Cart or its modules, that you purchased from Hassan Consulting, LLC, please email us at hassan@irata.com to let us know, so that we may arrange to offer assistance to you. Note: illegally-acquired software will NOT receive support from Hassan Consulting, LLC.

If you have a question about the Shopping Cart, please read the Documentation and FAQ in the Products section, to make sure your question is not already answered there. Please note, technical support for the Shopping Cart is not free.

Warranty on Software and Custom Programming Projects

Hassan Consulting, LLC warrants that all services shall be performed in a professional and workman-like manner. Except as set forth in the preceeding sentences the software is provided on an "as-is" basis, and Hassan Consulting, LLC makes no warranties or representation regarding the services to be performed and expressly disclaims any implied warranties or conditions of merchantability, fitness for a particular purpose, or noninfringment. Except as may otherwise be agreed by Hassan Consulting, LLC. Hassan Consulting, LLC is not responsible for obsolescense of any Software that may result from changes in Client's requirements.

In no event shall Hassan Consulting, LLC be liable for any special, incidental, indirect, or consequential damages, even if advised of the possibility of such damages by Client. Hassan Consulting, LLC maximum liability hereunder shall not exceed the development fees received by Hassan Consulting, LLC from Client for the Project that gave rise to the Client's claim for damages.

Copyright Information on Custom Programming Projects

All programming code in custom projects written by Hassan Consulting, LLC is Copyright Hassan Consulting, LLC. In order for the client to obtain the copyright to the custom code they must have a written agreement with Hassan Consulting, LLC stating this fact.